Privacy Policy
Russell Benzing, Inc.
Last Updated: April 12, 2026
This privacy policy describes how Russell Benzing, Inc. ("we," "us," or "our") collects, uses, and protects information when you visit russellbenzing.com (the "Site").
INFORMATION WE COLLECT
Information You Provide
When you submit the contact form on our Site, we collect:
- Name (required)
- Email address (required)
- Message content (required)
- Phone number (optional)
- Company name (optional)
Automatically Collected Information
When you visit the Site, we automatically collect certain information about your device and browsing activity:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Information: Pages viewed, time spent on pages, referral sources, and interaction patterns
- Session Information: We use session cookies to maintain security (CSRF protection) and prevent spam submissions
- Local Storage: Our AI chatbot feature stores conversation history locally in your browser to maintain context across visits
Analytics
We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. For more information about how Google uses data, visit Google's Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and contact form submissions
- Prevent spam, fraud, and abuse of our contact form
- Maintain security through CSRF protection and rate limiting
- Analyze site traffic and improve user experience
- Comply with legal obligations and protect our rights
HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We use Google Analytics to help us understand site usage. Google operates independently and has its own privacy policy.
- Legal Compliance: We may disclose information if required by law, subpoena, court order, or other legal process, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
When you submit the contact form, your message is sent via email to our business email address. Email transmission is not guaranteed to be secure or error-free.
SECURITY
We implement reasonable security measures to protect your information, including:
- CSRF (Cross-Site Request Forgery) token protection on forms
- Rate limiting to prevent automated spam submissions
- Honeypot fields to detect bot submissions
- Input validation and sanitization
- HTTPS encryption for data transmission
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
COOKIES AND TRACKING
We use the following types of cookies:
- Essential Cookies: Session cookies required for security features (CSRF protection) and form submission
- Analytics Cookies: Google Analytics cookies to understand site usage
Your browser allows you to control cookies through its settings. However, disabling cookies may affect the functionality of the Site, particularly the contact form security features. For more information about cookies, visit www.allaboutcookies.org.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request that we correct inaccurate information
- Deletion: You may request deletion of your personal information
- Opt-out: You may opt-out of Google Analytics tracking using the browser add-on mentioned above
To exercise these rights, please contact us using the information provided below. Please note that contact form submissions are typically deleted after we respond to your inquiry unless we have a legitimate business need to retain them.
DATA RETENTION
We retain your information only as long as necessary for the purposes outlined in this policy:
- Contact Form Data: We retain contact form submissions for the duration needed to respond to your inquiry, typically 30-90 days unless ongoing communication is required
- Session Data: Session cookies and CSRF tokens expire after 30 minutes of inactivity
- Analytics Data: Google Analytics retains data for 26 months by default
- Local Storage: Chatbot conversation history is stored only in your browser and can be cleared at any time
THIRD-PARTY LINKS
Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
DO NOT TRACK SIGNALS
Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to have your online activity tracked. Currently, our Site does not respond to DNT signals or similar mechanisms.
CHILDREN'S PRIVACY
Our Site is not intended for, nor do we knowingly collect personal information from, children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
INTERNATIONAL USERS
This Site is operated in the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. The data protection laws of the United States may differ from those of your country.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us using the information below.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.